30 Days Guarantee (exchanges & returns): All returns/exchanges must be made within 30 days of receipt of merchandise. Merchandise must be in original factory condition as received & must include all original packaging materials, warranty cards, manuals and accessories if any. Returns/exchanges may be refused if the merchandise doesn't meet the conditions required for returns/exchanges. Merchandise must be unopened. In the event a return or exchange is refused, the merchandise will be returned and the customer will be responsible for the shipping and handling charge. Customer must return all the Items at their expense under all circumstances unless we made a shipping error. Defective items may only be exchanged for same item unless item which is to be exchanged is out of stock or discontinued. Defective items must be returned to us first. We will not ship a replacement unless the defective item has been returned to us.

Returns: All acceptable returns must have a Return Authorization number. Product will not be accepted without prior authorization. Customer is responsible for shipping product back. We are responsible for shipping replacement.

Cancellations: You may cancel any order at any time by e-mailing us only prior to shipment processing. Once the shipment has been processed, there will be a 10% service charge. If your Item has already been shipped, order cannot be cancelled or edited. However, customer may return unopened item for full refund of purchase price, minus shipping & handling.

All Sales Final: Due to hygienic & health reasons, some items do not qualify for returns or exchanges. Such items may include – Clearance items, Undergarments, Slippers, Pillows of any kind, Mattress accessories, Hair Removal products, Shavers, Trimmers, Groomers, Beauty products, Health & Personal care products. No returns on any Grass Seeds, Gardening products, books, CD's, or DVD's are allowed once the packaging has been opened. If the CD or DVD you received is defective, we will gladly exchange it for same title.

Special Delivery: If you require signature upon delivery, please contact us first as there is an additional charge.

Shipping: All items shipped from ShopAtAsSeenOnTV.com will be shipped via UPS Ground. West Coast deliveries from our location usually take approximately 5 – 6 business days. East Coast deliveries from our location usually take 2 – 3 business days. Midwest, Southwest and Plains shipments usually take 3 – 5 business days.

Agreement: By purchasing from ShopAtAsSeenOnTV.com, you agree to abide by the above policies. By purchasing from this website, you further agree that you have fully read & understand these policies.